the ux matto show
This show is interviews and thoughts about UX—what UX is, what it isn't, and what it should have been. And I say UX here with as broad a definition as possible. I want to talk about digital _and_ physical products. Also services. Also organizational design and alignment. Also capitalism.Mostly though, I want to talk with you. Because I don’t interact with people often enough and apparently I’m an extrovert. So… podcast = problem solved, right? Let’s find out.
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Research Integrity in the Age of AI
<p>Clara Kliman-Silver is a UX strategist based in New York City. Currently, she works as a UX research manager on the Material Design team at Google and volunteers with local UX communities. Her research focuses on the emergent role of artificial intelligence in UX design, design systems, metrics frameworks for measuring product development, and developer experience.<br/><br/>Summary<br/>In this conversation, Matthew and Clara explore the dynamics of UX design, the impact of AI, and the importance of problem definition in creating effective user experiences. They discuss the hype surrounding new technologies, the role of research in...
Design is a Spectrum — A conversation with Erin Casali — E26
<p>Summary<br/>In this conversation, Matthew and Erin discuss the intricacies of user experience design, focusing on Erin's role at Xero and the importance of research in creating user-centric products. They explore the balance between generative and evaluative research, the significance of design systems, and the challenges posed by agile methodologies. The discussion also touches on the future of design education and the evolving roles of designers in the industry.<br/><br/>Bio<br/>Erin is a VP/Director of both product and design, with over 10 years of experience in each. She has a hybrid approach with design, product...
Audio Only: Success Over Satisfaction — A conversation with Scott Kincaid — E25
<p>Summary<br/>In this conversation, Matthew and Scott explore various themes related to networking, usability, user experience, and the importance of understanding user needs. They discuss the Jobs To Be Done methodology, the challenges faced by consultants, and the role of AI in research. The conversation emphasizes the need for effective measurement of success over mere satisfaction and reflects on career aspirations and the evolving landscape of user experience research.<br/><br/>Bio<br/>Scott Kincaid is a product research leader with over 25 years of experience evangelizing user-centered design and building cohesive research, design, and agile environments. He has...
Against Apathy — A conversation with Lee Fuhr — E24
<p><b>Summary</b></p><p>In this conversation, Lee and Matthew explore the themes of apathy, nihilism, and the complexities of professional identity within the design industry. They discuss the challenges designers face in client relationships, the importance of trust and expertise, and the ongoing journey of self-discovery. The dialogue emphasizes the need for empathy, collaboration, and authenticity in design, while also reflecting on the search for meaning and fulfillment in work.</p><p><b>Bio</b></p><p>Lee Fuhr is a hands-on creative executive with 25 years of experience who helps companies clearly and convincingly explain what they...
Research, AI, and Whisky — A conversation with Matt Wallens — E23
<p>Summary<br/>Matthew and Matt reflect on their journey in podcasting, share nostalgic moments, and delve into the evolving landscape of AI in research. They discuss the balance between utilizing AI tools and maintaining human collaboration, emphasizing the importance of critical thinking and oversight in research processes. The dialogue highlights both the potential benefits and challenges of integrating AI into research, ultimately advocating for a collaborative approach that values human insight alongside technological advancements.<br/><br/>Bio<br/>Matt Wallens is a research consultant who helps businesses get to the heart of their customers' challenges and turn those insights...
Understanding the Strategy Makes You a Better Designer — A conversation with Jane Austin — E22
<p>Bio<br/>Jane Austin builds products for humans that solve real problems, where experience is a differentiator, and ideally at organizations at an inflection point, whether that is a new phase of growth, having just closed a round of funding, going through a digital transformation or planning to IPO. She is also executive director of an incredible startup called Curb, which helps people manage compulsive and addictive behaviors.<br/><br/>Summary<br/>In this engaging conversation, Jane Austin and Matthew discuss their personal and professional journeys, touching on the challenges of career transitions, the evolving role of design in...
Maintaining the Human Aspect — A conversation with Brett Harned — E21
<p>Summary<br/>In this conversation, Brett Harned and Matthew discuss the current challenges in business, particularly in project management, emphasizing the importance of empathy, human connection, and the evolving role of AI. They reflect on the need for a human-centered approach in project management and the significance of community and in-person interactions in professional growth. The discussion also touches on the future of work, the impact of technology, and the necessity for adaptability in a changing industry.<br/><br/>Bio<br/>Brett Harned is a project management coach, operations consultant, speaker, and author of Project Management for Humans. With...
Purposefully Upsetting UX People — A conversation with Robert Sfeir — E20
<p>Summary<br/>In this conversation, Robert Sfeir and Matthew discuss the evolving landscape of Product Management and UX in the context of AI. They explore the implications of AI hallucinations, the use of synthetic users for research, and the importance of critical thinking in navigating AI tools. The discussion also touches on organizational change, the role of empathy in business, and the future of careers in UX and Product Management. They emphasize the need for adaptability and the potential for AI to enhance user experiences while acknowledging the challenges and risks involved in its implementation.</p><p>Bio<br/>...
How Might We... Trust AI? — A conversation with Matthew Holloway — E19
<p>Bio<br/>Matthew Holloway is a design executive with more than 25 years of experience leading cross-functional teams to create products, services, and systems that solve complex problems and deliver meaningful business impact. He views design both as a verb—a disciplined, iterative process grounded in customer and market research, systems thinking, and prototyping—and as a noun—the tangible expression of value, whether through the resulting product, service, or policy that creates clarity, value, and competitive advantage.<br/><br/><br/>Summary<br/>In this conversation, Matthew and Matthew discuss the challenges and opportunities in technology, particularly focusing on enterprise softwa...
A Weird Optimist — A conversation with Ali Maaxa — E18
<p>Bio<br/>Ali Maaxa is a weird optimist (in the best way) and the Chief Behavioral Scientist at Maaxa Labs. She leverages her deep experience in global innovation and product discovery to provide strategic insights for product innovation, market fit, organizational change, AI/ML & Cloud Innovation, CX & UX. With over two decades in the field, she has worked with a host of organizations, from AT&T's global cloud transformation team to local recycling companies, to understand teams and customers, test solutions, and strategize & deploy change.<br/><br/>Summary<br/>In this engaging conversation, Matthew and Ali Maaxa explore the...
