MGMA Podcasts
Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we...
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Five Minutes to Reset: Mindfulness, Movement, and Burnout Prevention with Dr. David Klemanski
<p>Earlier this year, MGMA Stat polling found that one in three physicians either retired or left their practice in the past year due to burnout, while nearly half of medical group leaders said physician burnout is getting worse. In this episode of the MGMA Insight Podcast Network, host Daniel Williams chats with Dr. David Klemanski, chief of the Division of Psychology and director of postdoctoral training at Cambridge Health Alliance, and a faculty member at Harvard Medical School, to explore how short mindfulness and movement practices may help medical practice workers manage stress before it becomes chronic.</p><p>...
Why Workflow, Not Technology, Is Healthcare's Biggest Challenge: A Conversation with NextGen's G. Shah
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with G. Shah, Chief Product and Strategy Officer at NextGen Healthcare, to explore why healthcare organizations need to redesign workflows around patients and providers rather than simply layering on more technology.<br> <br>They discuss workflow debt, provider burnout, trusted data, interoperability, and how healthcare leaders can take a more strategic approach to AI adoption.</p><p>Episode Takeaways</p>Healthcare's biggest challenge isn't technology, it's workflow design. Many organizations have accumulated layers of technology solutions over time without reevaluating the end-to-end experience f...
A Year Later: Revisiting Ochsner Health's Award-Winning Patient Access Innovation with Sean Nguyen
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams speaks with Sean Nguyen of Ochsner Health about the evolution of Ochsner's award-winning spine care initiative, the power of clinician collaboration, practical applications of AI in healthcare, and what attendees can expect from his upcoming presentation at the MGMA Annual Conference in San Antonio.</p><p>Nguyen first joined the podcast as the recipient of MGMA's Harwick Innovation Award. Now, nearly two years into the implementation of Ochsner's coordinated spine care model, he shares lessons learned, measurable outcomes, and why the framework can extend well...
Looking Beyond Headcount: Rethinking Access, Workflows, and Telehealth with Drs. Pamela Ograbisz and Jamie Threatt
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a conversation with Dr. Pamela Ograbisz, vice president of clinical operations at LocumTenens.com, and Dr. Jamie Threatt, telehealth program director at LocumTenens.com, about the root causes of patient access challenges, optimizing advanced practice providers (APPs), reducing clinician burnout, and the role telehealth can play in expanding capacity. Rather than defaulting to recruitment when wait times grow, they explore how healthcare leaders can uncover workflow bottlenecks, redesign care delivery models, and better align resources to improve both patient and clinician experiences.</p><p><...
From Burden to Bandwidth: Reducing Administrative Work in Healthcare
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Ranga Bodla, vice president of field and industry marketing at Oracle NetSuite, for a conversation about administrative complexity, workforce pressures, and how healthcare organizations can use AI to create more capacity across both clinical and operational teams.</p><p><br>Previewing his upcoming MGMA Annual Conference keynote with Seema Verma, executive vice president and general manager of Oracle Health and Life Sciences, Bodla shares why many healthcare leaders are struggling with disconnected systems, growing workloads, and mounting operational demands. He also explains...
Finding the Human in the Machine — Dr. Michael Blackman on AI, Trust, and Smarter Workflows
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore the evolving role of AI in medical practices — and why the human element remains essential. </p><p>From ambient documentation to clinical decision support, they unpack where AI is delivering real value today, where it still falls short, and how practice leaders can adopt these tools without overwhelming their teams or compromising patient trust.</p><p>Key Takeaways:</p>AI is an assistant — not a replacement. Human oversight remains critical, especially in cl...
The $150 Billion Blind Spot in Ambulatory Care That's Hiding in Plain Sight with Michelle Skinner
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Michelle Skinner, MBA, BSN, RN, chief clinical executive at Teletracking, about the growing complexity of ambulatory care and what it takes to keep patients connected to the right care at the right time. Their conversation explores referral leakage, scheduling inefficiencies, and provider capacity constraints — along with practical ways health systems and practices can improve visibility, streamline operations, and protect both patient access and financial performance.</p><p>Key Takeaways</p>Ambulatory care now dominates the care landscape<br> More than 60% of care is de...
Retention Isn’t Optional — Rethinking Physician Recruitment and Long-Term Success with AAPPR CEO Carey Goryl
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Carey Goryl, CEO of the Association for Advancing Physician and Provider Recruitment (AAPPR), about physician recruitment, onboarding, and — most critically — retention strategies. </p><p>Carey shares fresh research insights from AAPPR, highlighting where healthcare organizations are making progress, where gaps remain, and what leaders can do now to build more effective, sustainable retention efforts.</p><p>Key Takeaways:</p>Only about 40% of healthcare organizations report having a formal physician retention strategy, though many are engaging in informal or inconsistent retention activities.A major gap i...
Negotiating Beyond the Rate — A Conversation with Kevin Barron on Payer Strategy, AI, and Playing the Long Game
<p>On this episode of the MGMA Insights Podcast Network, host and senior editor Daniel Williams sits down with Kevin Barron, vice president of payer relations at University Health in San Antonio. The conversation explores the realities of payer contracting, from aligning internal priorities to navigating underpayments and denials, along with how integrated contracting and revenue cycle strategies can drive better outcomes. </p><p>Barron also shares how AI is reshaping contract review workflows and why relationships — not just numbers — define success at the negotiating table ... with a few fun detours into Spurs basketball and Disney along the way.</p><p>Key...
What Behavioral Science Can Teach Healthcare About Patient Follow-Through — A Conversation with Sarah Waters, PhD
<p>On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Sarah Waters, PhD, founder of 50 West and a behavioral scientist trained at the London School of Economics. They explore how behavioral science can reshape patient engagement, reduce no-shows, improve medication adherence, and drive meaningful change in clinical outcomes. Sarah shares practical strategies for identifying patient barriers, reframing communication, and designing systems that help both patients and care teams follow through.</p><p>Key Takeaways:</p>Knowing isn’t enough — design for doing: Patients (and clinicians) often know what they should do, but beha...
