Qualitycast North
10
Optimizing Visiting Specialist Clinics and Equitable Care featuring Dr. Angela How
Visiting specialist clinics are a lifeline for patients with chronic disease in rural and remote communities across the North. They save patients travel time and costs and also provide care in context of their own local communities and available supports. But patient non-attendance at these clinics can negatively impact the quality of their longitudinal care leading to increased morbidity. In this episode, Dr. Angela How takes us through her quality improvement work based at her rural visiting specialist rheumatology clinic in Hazelton improving patient attendance through a culturally safe approach incorporating motivational interviewing techniques. At the same time, we hear...
With Great Data Comes Great Responsibility featuring Dr. Cole Stanley and Gayle Grout from Health Data Coalition
Our topic in this episode is the power and potential of good data for improving patient care. In a broad ranging interview with our guests Dr. Cole Stanley and Gayle Grout from Health Data Coalition (HDC), we hear about the origins and goals of HDC and how the aggregation of primary care electronic medical record data can provide Primary Care providers reassurance and drive improvements in care. We talk about the importance of feedback loops, the benefits and dangers of comparison and how such data can support a whole system quality approach. HDC is a great example of a how...
Goodbye Season 4, Hello Season 5!
As season 4 comes to and end and we enter our 5th year of the podcast with season 5, Shyr and Lee reflect on their favourite highlights from last season. With twice as many episodes as previous seasons, there was a lot to choose from and of course all our guests left an indelible impression. What can we look forward to in the season ahead? More great Quality Improvement projects, high profile guests and maybe even one or two surprises. Don’t want to miss an episode? Subscribe to our channel on Spotify, Apple Podcasts or wherever you get your podcasts.<br> <br
What the Mayo Clinic Gets Right featuring Drs. Kalah Blackstock and Dr. John Hwang
From a healthcare quality perspective, you can’t get much better than the Mayo Clinic. Its global reputation for high quality patient care is unsurpassed. But what exactly makes the Mayo Clinic so good and what can other institutions learn from how the Mayo Clinic does business? To find out, the Doctors of BC recently arranged for a group of British Columbian physicians to visit the Mayo Clinic in Arizona, to hear, see and experience how they deliver care. To talk about their learnings and key takeaways from that trip are today’s guests, Dr. Kalah Blackstock a family physician in S...
Order in the Face of Wildfire Chaos featuring Gloria Hertz and John Coyne
Residents in British Columbia are no strangers to wildfires which have increased in number and ferocity over recent years. But when an out-of-control wildfire threatens a town, its residents and its healthcare facilities, it rapidly turns into a nightmare come true. The sudden need for healthcare facility evacuation is a recipe for potential chaos and confusion and poses increased risks for patients and care home residents. To talk about their amazing and award-winning Quality Improvement work in reducing the risks of emergency healthcare facility evacuation are today’s guests from Health Emergency Management BC (HEM BC) Gloria Hertz and John Co...
If I don’t do it, who will?” Improving healthcare quality through openness, community engagement and the wisdom of Grandmothers featuring Nicole Cross
This week we’re returning to Northern Health’s C-Suite and interview Nicole Cross, Northern Health’s Vice President of Indigenous Health and Chief Planning and Quality Officer. In this treat of an episode, we cover a wide range of topics including her career journey from entry-level Indigenous Patient Liaison to the Northern Health’s Executive C-suite. Nicole explains her vision for engaging patients and communities in their own care and care system; how openness and transparency is the key to how the system learns and why quality should be embedded and not optional in our healthcare system, before finishing with a h...
Care in the Cells – Improving medical care for those in short term police custody featuring Dr. Michelle Brousson
When those in short term police custody need acute medical care, getting them that care presents logistic problems often resulting in time consuming and labor-intensive visits to the local hospital emergency department with police escorts. This week’s guest is Dr. Michelle Brousson, a family physician in North Vancouver, who talks to us about her innovative solution for this complex problem providing the care these patients need without having to leave the police station, providing a win-win solution for everyone involved. During this episode Dr. Brousson provides us with a project masterclass on engaging and listening to stakeholders and delivering ed...
Busting Myths around Physician Leadership featuring Dr. Gurpreet Narang
Taking on your first leadership role as a physician can be a daunting prospect. New physician leaders can feel ill-prepared and ill-equipped when thrust into these positions. But it turns out training and experience in Quality Improvement can help prepare new physician leaders as many of QI skills translate directly into leadership. Our guest today is Dr. Gurpreet Narang, a radiologist based at the University Hospital of Northern British Columbia in Prince George who busts some of the myths surrounding physician leadership and tells us how to avoid that “deer in the headlights” moment commonly encountered by newbie physician leaders in t...
The Power of Superconnection featuring Dr. Lawrence Yang
Returning to the podcast is everyone’s favourite physician QI coach and social media maven Dr. Lawrence Yang. He’s a family doc, physician wellness advocate and QI coach but is probably most well well-known for his social media presence and legions of posted selfies with fellow Quality Improvers. In this interview we go deep as Lawrence explains the importance of connection and mutual support within the QI community as well as his own personal motivation behind his networking superpower. We also talk about self-compassion, the dangers of working in silos, generational attitudes to work and identifying as ‘whole people’.<br> <br>...
Violence and Mental Health. Advocating for Mental Health in the North featuring Dr. Barb Kane
It’s a problem which we read and hear about in the media on an all too regular basis. But violence and mental health is not only a problem on our city streets, it’s also an issue in our hospitals. This week’s guest is Northern psychiatrist Dr. Barb Kane. In this episode we talk about why violence and mental health is such a big problem, how it came about and her proposed Northern solution.<br> <br> Links: Read about and sign the petition at change.org<br> <br>
