BBB Sharing
The Better Business Bureau Serving Central Virginia's podcast. Sharing ideas to foster a more trusting relationship between business and consumer.
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Cool Heads, Honest Work: Luke from Cool Hand Custom Heating & Air on Trust, Transparency & HVAC Education
<p>On this episode of BBB Sharing, we sit down with Luke from Cool Hands Custom Heating and Air Conditioning for an honest and educational conversation about the HVAC industry and what it truly means to serve customers with integrity.</p><p>Luke’s passion for his craft comes through clearly as he breaks down common misconceptions about heating and air systems, explains how homeowners can properly vet contractors, and shares why transparency and communication are essential in building trust. His approach reflects the same core values upheld by BBB Accredited Businesses — honesty, accountability, and putting customers first.</p><p>This...
Mastering the Craft: Julian Cha of Ideal Siding on Choosing the Right Siding & Protecting Your Investment
<p>On this episode of BBB Sharing, we’re joined by Julian Cha of Ideal Siding for a conversation centered on craftsmanship, consumer education, and making informed home improvement decisions.</p><p>Julian shares what it truly means to be a master of craft in the siding industry and why homeowners should take the time to do their due diligence before choosing a contractor or material. From understanding different siding options to recognizing quality workmanship, this episode offers practical guidance designed to help consumers feel confident in their choices.</p><p>This conversation is ideal for homeowners, property managers, and an...
From Vision to Fruition: Saepreanna Matthews on Building Fruision Candles Through Passion & Persistence
<p>On this episode of BBB Sharing, we’re joined by Saepreanna Matthews, owner of Fruision Candles, for an inspiring conversation about entrepreneurship, resilience, and turning an idea into a thriving business.</p><p>Saepreanna shares how Fruision Candles came to fruition, the challenges she faced along the way, and the commitment and drive required to grow a brand rooted in creativity and purpose. From navigating the realities of business ownership to staying motivated through the ups and downs, this episode offers a real look at what it takes to build something meaningful from the ground up.</p><p>A th...
Building Trust Through Coverage: Cole Tucker on Growing Tucker Franklin Insurance Group & Personalized Protection
<p>On this episode of BBB Sharing, we’re joined by Cole Tucker, owner of Tucker Franklin Insurance Group, which has been serving clients since 1998.</p><p>Cole shares the story behind the founding and growth of Tucker Franklin Insurance Group, reflecting on how the agency has evolved while staying rooted in education, trust, and personalized service. He explains the types of insurance they offer, when certain coverage is necessary, and how insurance works in real-life situations — not just on paper.</p><p>This conversation highlights the importance of creating customized policies that fit individual needs, as well as Cole’s comm...
Unlocking Trust: Sam Wilson on Connecting Consumers with Safe, Local Locksmiths
<p>On this episode of BBB Sharing, we’re joined by Sam Wilson, owner of 1‑800‑Unlocks, to discuss how his platform is helping consumers find trusted, local locksmiths while avoiding common scams.</p><p>Sam shares why he created 1-800-Unlocks, how the platform allows verified locksmiths across the U.S. to safely list their services, and why consumer education is critical — especially during stressful situations like lockouts or emergency repairs. From simple lock changes to urgent calls for help, this conversation highlights how transparency and verification protect both businesses and the people they serve.</p><p>This episode is an impor...
From Opportunity to Leadership: Jennifer Montague on Career Growth, Curiosity & Saying Yes
<p>On this episode of BBB Sharing, we’re joined once again by Jennifer Montague, President & Chief Operating Officer of Columbia Gas of Virginia, for a conversation centered on her personal and professional journey.</p><p>Jennifer shares her background, the path that led her into the energy industry, and how taking advantage of opportunities — even small ones — helped shape an impactful and fulfilling career. She reflects on leadership, adaptability, and the importance of staying open to learning, growth, and change along the way.</p><p>This episode is an inspiring listen for students, early-career professionals, and anyone navigating their next s...
Keeping the Heat On: Jennifer Montague on Energy Assistance & Supporting Virginia Families
<p>On this episode of BBB Sharing, we’re joined by Jennifer Montague, President & Chief Operating Officer of Columbia Gas of Virginia, for an informative conversation about the company’s Income-Eligible Assistance Program.</p><p>Jennifer shares how Columbia Gas of Virginia supports eligible households through energy assistance programs designed to help families maintain safe, reliable service. She explains how these programs work, who may qualify, and why education and awareness are essential in helping people access resources when they need them most.</p><p>This episode offers valuable insight for consumers, families, and community partners interested in understanding how util...
Helping Children Navigate Loss: Krystina Diman on Honest Conversations & Family Healing
<p>In this final episode of BBB Sharing, we sit down with Krystina Diman, President of Woody & Nelson Funeral Homes, for an important and compassionate conversation about children and funerals.</p><p>Krystina shares her experience working with families as they navigate grief with children involved — offering insight into how children understand loss, why inclusion and honest conversation matter, and how families can support young people during times of mourning. She speaks with care about common questions, emotional reactions, and the role adults play in creating safe, supportive spaces for children to grieve.</p><p>This episode is thoughtful, educational, an...
Planning with Purpose: Doni Kashinejad on Pre-Planning, Trust & Caring for Families Ahead of Time
<p>In this episode of BBB Sharing, we’re joined by Doni Kashinejad, Director of Pre-Planning for Woody & Nelson Funeral Homes.</p><p>Doni shares his personal path into the funeral service industry and what led him to focus on pre-planning — a role centered on empathy, clarity, and helping families make thoughtful decisions before they are faced with loss. He speaks openly about the importance of education, trust, and easing emotional and logistical burdens for families during incredibly vulnerable moments.</p><p>This conversation offers insight into a side of the industry that many people don’t fully understand, highlighting how pr...
Leading with Compassion: Krystina Diman on Trust, Integrity & Serving Families When It Matters Most
<p>In this episode of BBB Sharing, we sit down with Krystina Diman, President of Woody & Nelson Funeral Homes and a valued member of the BBB Board of Directors.</p><p>Krystina shares her personal journey into the funeral service profession — a path rooted in compassion, responsibility, and a deep commitment to helping families navigate some of the hardest moments of their lives. From making complex decisions during times of grief to building trust with families when it matters most, Krystina offers an honest look at what it means to serve with integrity.</p><p>This conversation goes beyond business. It...
