Unstructured Unlocked by Indico Data
Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.
10
Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake
<p><br>In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management. Despite having more first-, second-, and third-party data than ever, legacy systems, siloed workflows, and inconsistent ingestion practices often limit its impact.</p><p><br>Andrew explains what changes when carriers bring risk data and enrichment upstream at the point of submission. The conversation covers how early triage improves speed-to-quote, pricing precision, and portfolio confidence, and where AI...
Why insurance tech implementations fail, and how to get them right with Tami Pantzke
<p>In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations.</p><p>Tami breaks down how insurers should evaluate new technology through the lens that matters most, real operational impact. From cost-benefit analysis and the 80/20 rule to pilot design, risk controls, and change management, she shares hard-earned lessons on what separates successful implementations from costly failures. The discussion also explores why enthusiasm for new tools often outpaces adoption, how to spot red flags early, and how insurers...
What smarter use of AI looks like in commercial insurance operations
<p>In this episode of Unstructured Unlocked, we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving.</p><p><br></p><p>Tom Wilde sat down with Laura Drabik to talk through how AI is being applied in practical, operational ways across commercial insurance. They unpack the reality behind the hype: rising submission volume, inconsistent attachments, and the challenge of turning unstructured data into inputs underwriters can actually trust.</p><p><br></p><p>The conversation explores how structuring inbound work improves submission triage, pr...
Joe Curry of Apollo 1971 on applying data science and AI inside insurance operations
<p>This high-performing replay from Unstructured Unlocked features Joe Curry, Head of Data Science at Apollo 1971, and remains highly relevant for insurance teams navigating AI today.</p><p><br>In this conversation, Michelle Gouveia and Chris Wells sat down with Joe to unpack how data science is actually being applied inside insurance operations today. They explore where AI delivers real value, where it creates risk, and how regulatory expectations shape what insurers can put into production. The episode also explores emerging challenges like ensuring advanced mobility and why explainable, auditable data science matters more than ever.</p>
The soft market squeeze: why M&A and AI need to deliver now
<p>On the latest episode of Unstructured Unlocked, we examine why soft markets expose inefficiency across insurance, and why consolidation and AI need to deliver real results. The conversation breaks down what motivates today’s deals, and why promised cost and revenue synergies are so hard to realize. We explore where technology actually moves the needle post-acquisition, with underwriting and claims emerging as the two most critical levers for protecting margins. The discussion also tackles the industry’s biggest AI challenges head-on: data quality versus data standards, why most pilots never scale, and how treating AI as an IT experiment lead...
8 days to 8 seconds: what real insurance transformation looks like
<p>In this episode, we unpack why digital transformation in insurance so often stalls, and what it really takes to make progress. Drawing from two decades inside carriers, Parul explains how deep-rooted cultural inertia, siloed priorities, and organizational politics—not technology—are the biggest threats to change. She breaks down the shift from automating claims to modernizing the underwriting engine, the rise of AI-augmented decisioning, and why adopting a true “product mindset” is essential for long-term success. Parul also shares candid stories from innovation hubs, lessons from failed transformations, and the critical role CEOs must play in aligning the enterprise.</p>
Andrea Read of Convex Insurance on balancing human expertise and AI in modern engineering
<p>🎙️ Season 3 of Unstructured Unlocked is here, and we’re proud to welcome Parul Kaul-Green as our new co-host alongside Tom Wilde.</p><p>Parul brings deep industry expertise, sharp strategic perspective, and a clear voice on the realities of AI in insurance. If you care about operational transformation — not just tech trends — you’ll want to hear where she takes the conversation this season.</p><p>We’re kicking things off with a standout guest: Andrea Read, Head of Technology Engineering at Convex. Andrea unpacks how generative AI is actually being used inside engineering orgs today: what’s real, what’s not, and w...
Taming the messy middle with Nigel Walsh on intelligent insurance workflows and AI transformation
<p>The next great transformation in insurance isn’t about modernization. It’s about orchestration. On the most recent episode of Unstructured Unlocked, we sat down with Nigel Walsh, Global Head of Insurance at ServiceNow, to explore how AI is reshaping the industry from the inside out. From taming the “messy middle” to empowering people through intelligent workflows, Walsh shares how carriers can turn complexity into agility.</p>
Terry Buechner (AWS) on the hidden headwinds of insurance modernization
<p>In this episode of Unstructured Unlocked, Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, talent gaps, and the demand for faster, more agile decision-making. Terry discusses the complexities of replacing legacy systems and highlights the need for insurers to evolve from stability-focused infrastructure to cloud-native, future-ready platforms. The conversation also explores how modernization is a prerequisite for adopting innovations like generative AI. </p>
The Decision Economy and the Power of Better Data with Peter Mansfield, Partner at Reynolds Porter Chamberlain
<p>The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered, Tom Wilde, CEO of Indico Data, spoke about how better data is revolutionizing these decisions, helping insurers adapt and thrive. </p><p>Peter Mansfield, a partner at the law firm RPC, recently sat down with Tom Wilde, CEO of Indico Data, on the Insurance Covered podcast to explore the critical role of better data in this new economy. Here are the key insights from their c...
