eCom Logistics Podcast
Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.
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Meeting the AI-Empowered Consumer: Logistics Strategy in a Comparison-Driven Economy
<p>WHAT YOU’LL LEARN</p> Why retail is now a demand chain, not a supply chain How AMRs deliver 6–12 month ROI in high-variability e-commerce Why robotics-as-a-service changes peak capacity planning The real bottleneck in AI adoption: structured WMS data Why dashboards are dying and exception-based orchestration is rising How consolidation will reshape 3PL economics Why operational excellence remains the ultimate differentiator <p>HIGHLIGHTS</p> 00:01–00:12 | Consumer expectations and the “fast + free + cheap” reality 00:12–00:15 | AMRs, ASRS, RaaS, and 6–12 month automation ROI 00:15–00:16 | Buy vs build: what’s commodity vs “secret sauce” 00:16–00:19 | Agentic AI in warehouse ops: labor planning + execution 00:19–00:22 | AI proof, case studies, and demand planni...
Laura Ritchey, CEO of GEODIS in Americas, on Building Agile 3PL Operations That Scale
<p>WHAT YOU’LL LEARN</p> Why balancing cost, speed, and quality is now table stakes in logistics strategy How to design a flexible 3PL platform without hardcoding yourself into rigidity The operational difference between supporting enterprise brands vs. high-growth brands Why scenario planning still matters in an era of tariffs, snowstorms, and volatility How to avoid over-engineering automation that limits long-term flexibility What defines a true strategic partnership beyond SLAs and QBRs Why solving problems together—not alone—is the real measure of partnership maturity <p>TIMESTAMPED SEGMENTS</p> 00:00 – 01:00 | Balancing Cost, Speed & Quality Post-Pandemic 01:00 – 02:30 | Becoming the Customer: Operational Audits & CX Insight...
What Supply Chain Leaders Are Re-Thinking Ahead of Manifest 2026
<p>WHAT YOU’LL LEARN </p>Why decision quality matters more than perfect systems in today’s supply chainsHow leaders are shifting from growth-at-all-costs to margin-first thinkingWhat’s actually breaking inside warehouses amid labor churn and volatilityWhere AI is helping operators—and where hype still outpaces realityWhy explainability, KPIs, and guardrails matter for AI adoption in operationsHow leadership expectations are changing across supply chain organizationsWhat conversations operators are prioritizing heading into Manifest 2026<p>HIGHLIGHTS</p>00:00–02:35 | Why 2025 forced hard reflection across supply chain03:17–04:30 | Decisions feel heavier, mistakes cost more05:23–06:49 | The shift from growth to margin as a first principle07:05–07:43 | Why warehouse systems lag brand...
Connected Commerce: How OnX Is Redefining Fulfillment in the Age of AI
<p>What You’ll Learn<br /><br />- Why legacy commerce APIs and EDI no longer suffice in today’s fragmented commerce landscape<br />- How AI and emerging protocols like MCP are accelerating the need for real-time fulfillment integration<br />- The structure, tools, and resources defined by OnX for seamless order management across ecosystems<br />- The nonprofit "business league" legal framework that keeps OnX vendor-agnostic and collaborative<br />- The challenges commerce platforms face with OMS integrations and how OnX aims to reduce friction<br />- The shift from platform-centric to protocol-centric commerce enabled by open standards<br...
How to Turn Fulfillment into a Growth Engine: Patrick Allard’s Playbook
<p>What You’ll Learn:</p>The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/processThe definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillmentWhy tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillmentHow Essendant repositions fulfillment from cost center to growth enabler, leveraging digital teams and marketplace expertiseWhen to accelerate 3PL expansion versus stabilize and optimize existing operations, anchored on clear value and identity assessmentThe realities and opportunities around Seller Fulfilled Prime, including network sc...
After De Minimis: Krish Iyer’s Strategy for Peak-Season Cross-Border Costs
<p>What You’ll Learn</p>How recent de minimis and tariff changes impact international customer behavior and brand pricing strategyThe evolving complexity of cross-border returns and strategic decisions on return policiesCarrier rate shifts: oversized fees, peak surcharges, dimensional weight changes, and their real cost impactWhy accurate rates and delivery promise engines remain table stakes — and why most still fall shortThe role of AI in improving warehouse operations, HS code auto-classification, and carrier selectionInsights on agentic AI’s potential to revolutionize e-commerce shopping and logistics decision-makingHow bundled logistics connects carriers, warehouses, and tech providers to streamline cross-border trade<p>Highlights</p>[00...
How ThredUp Processes 100,000 Items a Day with AI and Automation
<p>What You’ll Learn</p>Why sustainability wasn’t the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience.The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics.How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily.The key metrics that balance throughput, speed, and quality in large-scale resale operations.How generative AI and visual search transformed discovery, personalization, and customer confidence.The cultural practices — hackathons, AI bootcamps, and atomic building blocks — that sustain innovation and rapid adoption internally.How Resale-as-a-Service enables major brands like Mad...
Rethinking Supply Chain & Ops at Scale: Lessons from Erin Chamberlin, Topgolf COO
<p> What You’ll Learn</p>How to reverse-engineer the customer journey to simplify complex operational challengesWhy grounding teams in customer empathy unlocks better delivery across multi-site venuesCross-functional collaboration’s role in innovating under tariff pressures and supply chain disruptionsBalancing brand standards with local authenticity in high-scale venue operationsEmbedding real-time two-way feedback channels with frontline teams for continuous improvementCultivating inclusive teams through targeted skill-building and representation to drive diverse leadershipLessons from hospitality and gaming industries on agility amid market volatility and post-COVID shifts<p>Highlights</p>00:00 – Intro and Erin Chamberlin’s operational background at Topgolf and Caesars01:22 – Erin’s career path: transit...
Parcel Tech & Carrier Diversification Demystified: Inside Sendflex’s Innovation
<p>What You’ll Learn</p>The origins of integrated parcel shipping systems and Clippership’s impact (1991)Why traditional carrier APIs limit cost optimization and how Sendflex’s engine solves thisThe critical gap between expected shipping costs and actual carrier invoices (north of 15%)How a multi-carrier strategy is essential for modern fulfillment, especially PO box and regional delivery- The rising complexity of omnichannel distribution and its impact on 3PL operations- Lessons from enterprise acquisition failures and maintaining agile, mission-driven growth- How data-driven carrier diversification can unlock real savings versus sales pitches<p>Timestamped Segments</p>00:00–00:50 – Introduction to Bob Malley and his legacy...
JuE Wong on How Supply Chain Becomes a CEO’s Growth Engine
<p>What You’ll Learn:</p>Why supply chain must sit at the strategy table - not behind itHow SKU discipline drives faster growth and cleaner marginsWhat “AI as servant” really means in ops leadershipWhy executional control beats theoretical plans every timeWhat separates founders who scale from those who stallHow to balance autonomy and shared services in multi-brand orgsHow ops becomes the difference between brand hype and brand health<p>Quotes:</p>[00:07:25] – “Everything is theoretical - until the customer doesn’t get their order.” - JuE Wong[00:22:25] – “World domination with one SKU is better than SKU proliferation going nowhere.” - JuE Wong[00:30:59] –...
