Business Superfans® The Service Providers Edge
Running a service-based business is hard. Most owners — in the trades or professional services — struggle with the same problems: - How do I get more of the right clients without spending more on marketing? - How do I find, keep, and motivate great people? - How do I stop being the bottleneck in my own business? - How do I fix my broken systems and get my time back? - How do I raise profitability when costs keep rising? - How do I use AI without feeling overwhelmed? If you’ve asked yourself any of these, this show is your missin...
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AI Readiness for Leaders: How Marina Morgan Builds Human Resilience in the AI Era | Ep. 174
<p>Episode 174 Frederick Dudek (Freddy D)</p><p>AI readiness for leaders takes center stage as Marina Morgan, founder of Morgan Impact, joins Business Superfans Podcast to unpack what it really takes to thrive in the AI era.</p><p>As artificial intelligence accelerates faster than most teams can adapt, many business owners feel overwhelmed instead of empowered. Marina reveals why human resilience, mindset, and adaptability are now the true competitive advantage—not tools alone. Drawing from global diplomacy, organizational psychology, and Silicon Valley coaching, she explains how leaders must rethink productivity, strategy, and long-term planning.</p><p>This episode de...
Leadership Accountability: How Chris Gillen Helps Leaders Escape the Blame Cycle | Ep. 173
<p>Episode 173 Frederick Dudek (Freddy D)</p><p>Leadership accountability is the championship skill most service-based businesses are missing—and in Episode 173, Chris Gillen breaks it down with game-winning clarity. Drawing from decades leading Fortune 500 teams and fast-growth startups, Chris exposes how the blame cycle destroys trust, stalls momentum, and turns teams into silent saboteurs.</p><p>From overwhelmed trades business owners missing calls to executives pointing fingers instead of taking ownership, this episode delivers a hard truth: leaders set the tone—or pay the price. Chris introduces the core ideas behind his book The Villain Trap and explains how embr...
Hourly Worker Incentives: How Michael Fortinberry Uses Performance Pay to Change Behavior | Ep. 172
<p>Episode 172 Frederick Dudek (Freddy D) </p><p>Hourly worker incentives are one of the most misunderstood—and most powerful—levers for improving productivity, quality, and accountability in service and trade businesses. In Episode 172 of Business Superfans®, Michael Fortinberry, Founder of Protiv, breaks down how the right performance pay system can fundamentally change behavior on hourly teams.</p><p>Most companies pay by the hour, unintentionally rewarding time instead of results. Michael explains why this model stalls productivity and how transparent, simple, and frequent hourly worker incentives realign teams around winning together. By turning the labor budget into a visible scoreb...
Leadership Development: Sonja Price Shares The Trust Gap That’s Killing Your Change Initiatives | Ep. 171
<p>Episode 171 Frederick Dudek (Freddy D)</p><p>Leadership development takes center field in Episode 171 as Sonja Price, Founder of Infinite Leaders, breaks down how professionals rise from overlooked contributors to high-impact leaders capable of transforming entire organizations. Drawing from 15 years advising powerhouses like Google, Amazon, Microsoft, Meta, and T-Mobile, Sonja unpacks why great leadership is less about authority and more about clarity, culture, and communication.</p><p>You’ll hear how early experiences—including watching a promising startup collapse under poor leadership—shaped her mission to build resilient leaders who inspire loyalty and action. Whether you're stuck in office politi...
The Yearly Appreciation Event That Transformed Patients, Staff & Vendors Into a Growth Engine | Ep. 170
<p>170 Frederick Dudek (Freddy D) </p><p>Creating an army of business superfans is easier than you might think, and today I’m sharing some juicy insights from my decade-long experience working with a top-notch diabetes and endocrinology specialist. We’re diving into the power of client appreciation events and how they can transform your business relationships. Picture this: patients, staff, and vendors all mingling over Mediterranean food, building trust and loyalty in a relaxed atmosphere. I’ve seen firsthand how these gatherings not only strengthen bonds but also generate glowing testimonials that become your best marketing tool. So, if you're...
Sales Training for Service Businesses: How Curt Tueffert Levels Up Sales Teams – Ep. 169
<p>Episode 169 Frederick Dudek (Freddy D) </p><p>Sales training for small business gets the big-league treatment in this powerhouse conversation with Curt Tueffert, founder of Peak Sales Strategy and veteran VP of Sales Development. Curt brings over 40 years of sales experience—from door-to-door grit to corporate boardrooms—and reveals the mindset and mechanics that turn average reps into steady closers.</p><p>He and Freddy D break down DISC profiles, personality-driven selling, and why most teams never “level up” (hint: reps won’t raise their hand for coaching). If you’ve ever wondered whether sales training is worth the investment, K...
Buy Back 2 Hours a Day: How Rob Levin Uses Virtual Assistants to Help Small Businesses Scale Faster | Ep. 168
<p>Episode 168 Frederick Dudek (Freddy D) </p><p>“Buy Back 2 Hours a Day: How Rob Levin Uses Virtual Assistants to Help Small Businesses Scale Faster” isn’t just a catchy title—it’s the core lesson of this episode. Virtual assistants for small businesses aren’t just a productivity hack—they’re a competitive weapon. In this conversation, Freddy D sits down with Rob Levin, co-founder of Work Better Now, to break down the exact systems and strategies that helped him escape 60-hour weeks, reclaim his life, and build an Inc. 5000 company powered primarily by referrals and Superfan clients.</p><p>Rob reveals how...
Contagious Company Culture: How Trisha Daho Turns Teams Into Growth Engines | Ep. 167
<p>Episode 167 Frederick Dudek (Freddy D) </p><p>Contagious company culture can be your greatest catalyst for growth—or the silent force slowing your business to a crawl. In this high-energy episode, Trisha Daho reveals how intentional leadership, clear values, and honest communication can transform any team into a high-performing growth engine.</p><p>After a powerhouse career spanning economics, law, and Big Four leadership, Trisha shifted her focus to culture building, leadership development, and DEI consulting—helping service-based firms repair toxic environments, strengthen trust, and build internal superfans who accelerate results from the inside out.</p><p>Freddy and Trish...
Data-Driven Decision Making: How Jason Bryll Boosts Efficiency & Patient Experience in Healthcare | Ep. 166
<p>Episode 166 Frederick Dudek (Freddy D) </p><p>Data-driven decision making is the difference between businesses that sprint ahead and those left watching from the sidelines—Jason Bryll shows how to turn scattered data into unstoppable momentum.</p><p>Data-driven decision making takes center stage as Jason Bryll, founder of Parable Associates, reveals how healthcare practices can turn overwhelming, siloed information into clarity, profitability, and patient-centered excellence. </p><p>Jason shares how specialty practices—often drowning in disconnected systems, rising demand, and operational blind spots—can finally unlock their hidden potential. From staffing urgent care centers using seasonality analytics to filling...
Financial Freedom for Service Providers: How Joey Mure Escaped Wall Street and Built Passive Income | Ep. 165
<p>Episode 165 Frederick Dudek (Freddy D) </p><p>In this episode of Business Superfans®, we huddle up with Joey Mure, co-founder of Wealth Without Wall Street, to break down financial freedom for service providers into a clear, winnable game plan. Joey shares how he walked away from the Wall Street script and built over $50,000/month in passive income, using a simple formula: passive income > monthly expenses.</p><p>If you’re a service business owner stuck in the grind—tied to client work, over-reliant on 401(k)s, and praying someday it all pays off—this conversation is your halftime locker-room reset. J...
