People, Process, Progress
When the plan fails, how do you lead? Most people have a plan for when things go right. Very few have a framework for when they go wrong. Hosted by Kevin Pannell, a former Navy Hospital Corpsman in critical care, Firefighter/EMT, and current Enterprise IT PMO leader; People, Process, Progress is a masterclass in high-stakes decision-making. From the sterile intensity of an ICU to the unpredictable chaos of a 911 call and the complex politics of a corporate boardroom, the variables remain the same: People, Process, and Progress. Every episode follows a simple rhythm to give you actionable insights for...
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Beyond 100%: Why Full Capacity Breaks Teams and What to Do Instead
<p>Most teams plan to 100% capacity and call it efficiency. In reality, that’s where things start to break.</p><p><br /></p><p>In this episode, I walk through a better way to think about capacity, not as a percentage on a heatmap, but as a balance between people, workload, and real-world unpredictability.</p><p>You’ll hear how experienced and developing project managers handle workload differently, why not all work should be treated as a project, and how shifting repeatable work back to operational teams can free up meaningful capacity.</p><p><br /></p><p>I also break down...
The First 30 Days of Any Project
<p>Many projects struggle not because of poor execution, but because alignment was never built at the start. In this episode, Kevin Pannell shares practical leadership lessons on why the first 30 days of a project matter most.</p><p><br /></p><p>Drawing from experience in healthcare IT, emergency management, and cross-organizational initiatives, he explains how clear intent, open communication, and shared expectations set the tone for successful work. If you lead projects, teams, or initiatives, these early conversations can determine whether your work moves forward smoothly or spends months correcting avoidable problems.</p>
You Are Not Behind: Keep Building
<p>A lot of young people feel like they are already late. Late to choose the right major, late to land the right job, late to make real money, late to figure life out. In this episode, I share the long arc of my own path, from joining the Navy at 19 to working IT support at 25, going back to college at 29, graduating at 32 with a newborn at home, serving in public health and emergency management through my late 30s, becoming an EMS Captain at 41, and eventually leading an enterprise IT PMO. Along the way, I also built strength in my 40...
From the GWOT to Giving Back: How Clay Surratt Builds Others Through Martial Arts
<p>In this episode of People, Process, Progress, From the GWOT to Giving Back: How Clay Surratt Builds Others Through Martial Arts, host Kevin Pannell sits down with Clay Surratt, the founder of Guerrilla ATX. Together, they explore the transition from military service to civilian life and how the "mission" doesn't end when the uniform comes off—it just changes shape.</p><p><br /></p><p>Clay opens up about his journey from joining the Army in the wake of 9/11 to finding a new calling in Brazilian Jiu-Jitsu (BJJ). He shares how he uses martial arts as a restorative practice to...
When the Bagpipes Play: Owning the Moment, Moving through the Weight, Anchoring What Comes Next
<p>This week’s episode, When the Bagpipes Play: Owning the Moment, Moving through the Weight, Anchoring What Comes Next, is about the weight of losing brothers and sisters in public safety, the responsibility of planning line of duty death services, and how to move through grief in a healthier way.</p><p><br /></p><p>I break it down using a simple framework:</p>Own where you are.Move through the weight together.Anchor what comes next with connection and support.<p><br /></p><p>This one is for those who have carried the flag, stood watch, or covered a...
Own. Move. Anchor. Lessons from The Burg Box - Faith in Action Friday
<p>In this Faith in Action Friday episod, Own. Move. Anchor. Lessons from The Burg Box, I follow up on my recent conversation with Jennifer Prevette, founder of The Burg Box, and reflect on what Own. Move. Anchor. really means in everyday life. I share how owning your mind is about learning to handle stress and regulate emotions, how moving your body is simple but powerful medicine for mental and physical health, and how anchoring your spirit helps keep the weight of decisions and expectations from becoming overwhelming. Jennifer’s approach to business, family, mental health, movement, and faith is a...
The Burg Box Began Here | Jennifer's Prevette's Path to Success in Blacksburg, Virginia
<p>In this episode of People, Process, Progress of the New River Valley, I sit down with Jennifer Prevette, founder of The Burg Box, a locally rooted gift box company built around community, craftsmanship, and care.</p><p><br /></p><p>Jennifer shares her journey from studying architecture at Virginia Tech to working in marketing, to becoming a full-time mom, and eventually building a business that connects people through thoughtfully curated boxes featuring local makers. We talk about faith, intention, and what it really looks like to build something meaningful and sustainable, one box at a time.</p><p><br /><...
Why DRiVE Still Matters in Leadership
<p>This short bridge episode, Why DRiVE Still Matters in Leadership, revisits key leadership lessons from Drive by Daniel Pink. The focus is on why autonomy, mastery, and purpose continue to shape motivation, engagement, and performance in modern organizations, especially in complex and remote environments. This episode also connects recent reflections with an upcoming conversation with Jennifer Prevette, Founder and Owner of The Burg Box.</p><p><br /></p><p>Episode Highlights:</p>Autonomy without trust leads to isolationMastery stalls when growth paths are unclearPurpose fades when communication declinesRemote work amplifies existing leadership gapsMotivation often declines before performance does<p><...
7 Books to Start 2026 Strong
<p>In this episode, I share seven books I read, or returned to, in 2025 that helped me stay disciplined, grounded, and clear-headed heading into 2026.</p><p><br /></p><p>These aren’t trend-driven recommendations. They’re books focused on hardship, meaning, faith, resilience, and personal responsibility. Some pushed me physically, others reshaped how I think about suffering and connection. All of them helped me show up better in my life and leadership.</p><p><br /></p><p>Books Discussed in This Episode</p>The Stability EquationDiscipline Equals Freedom Field ManualThe Wim Hof MethodWhat Doesn’t Kill UsMan’s Search for MeaningL...
What 2025 Taught Me and How I’m Setting Up 2026
<p>As of the end of 2025, What 2025 Taught Me and How I’m Setting Up 2026, People, Process, Progress has reached listeners and viewers around the world.</p><p><br /></p><p>The audio podcast has generated approximately 78,000 total listens across 324 episodes and has been heard in 138 countries. Across the full catalog, the show maintains an average episode engagement of over 80%, meaning most listeners who start an episode stay with it. That matters because it signals relevance and trust, not just reach.</p><p><br /></p><p>On YouTube, content across the channel has generated over 848,000 total views, reaching viewers in 128 co...
